Returns & refunds

Pre-launch draft: the return address, change-of-mind period, eligibility and shipping arrangements have not yet been confirmed. This page is not a final sales policy.

Start with a conversation.

If an item arrives damaged, seems incomplete or does not match the order, keep the item and packaging and contact us with your order number, a description of the issue and supporting photos.

Before sending anything back

Please contact us for the appropriate return instructions. Do not use an address printed on a parcel as a return address without checking first.

What will be confirmed before launch?

The final policy will explain any change-of-mind option, the treatment of opened or assembled kits, return postage, the assessment process and refund timing. Confirmed terms will be displayed here before customers can purchase.

Our customer care contact will be available before the store opens.