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Questions about a kit, your order or a build in progress? We would like to help you find the right information.
Before you get in touch
For an existing order, include your order number and the email address used at checkout. For a building question, include the product name, the instruction step and a clear photo if useful. Please do not send payment card details or passwords.
Our customer care contact will be available before the store opens.
Quick answers
Browse frequently asked questions · Build and parts support · Find an order